Last updated: October 15, 2026
30-Day Returns
We want you to love your SaunaRidge device. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
Eligibility
- Items must be unused, in their original condition and original packaging, with all accessories included.
- For hygiene reasons, devices that show signs of use may not be eligible for a refund, except in the case of a defect.
- Gift cards and items marked as final sale are not eligible for return.
How to Start a Return
Email us at contact@saunaridge.com with your order number and the reason for your return. We will reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.
Return Shipping
Unless the item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.
Damaged, Defective or Wrong Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery with your order number and photos of the issue. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable, except for damaged, defective or incorrect items.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Order Cancellations
You can cancel your order free of charge before it ships. Contact us as soon as possible at contact@saunaridge.com. Once an order has shipped, it can no longer be cancelled, but it can be returned under this policy.