Last updated: October 16, 2026
Where We Ship
We currently ship to addresses within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses or outside the United States at this time.
Shipping Costs
Free shipping on every order within the United States.
Processing Time
Orders are typically processed within 1 to 3 business days (excluding US holidays).
Delivery Time
Our devices ship from warehouses in the United States. Delivery usually takes 4 to 7 business days. These are estimates, not guarantees: delays can occur during peak seasons or because of carrier issues or weather.
Order Tracking
As soon as your order ships, you will receive a confirmation email with a tracking number. Orders containing several items may arrive in separate packages.
Shipping Delays
If we are unable to ship your order within the time stated, we will notify you by email and offer you the choice to accept the delay or cancel your order for a full refund.
Lost or Damaged Packages
If your tracking shows your package as delivered but you have not received it, please check with your neighbors and local post office, then contact us within 7 days at contact@saunaridge.com. If your package arrives damaged, please take photos and contact us within 30 days of delivery so we can make it right.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Contact us immediately if you notice a mistake.